The PlayStation 5 is currently one of the best consoles on the market out there, hands down. One look at its specifications and it’s easy to see why – Sony’s response to Xbox’s Series X is capable of running the latest AAA titles in 4k@60FPS without a sweat. The advanced features of the PS5, including the new DualSense controller that comes with haptic-feedback adaptive triggers and a renewed design, have only engraved the console’s success in the coming years.
That being said, no matter how good a console is, users are bound to run into error codes from time to time and the PS5 is no exception. The console has inherited the same structure for troubleshooting codes as the PS4 which means that most of the errors we will talk about will involve similar solutions in order to resolve the issues, just different numbers and nature.
This error code “structure” isn’t something new, it has been around for decades and started off with the PSP, which we covered in this article: PlayStation Portable Troubleshooting.
Regardless, it can be annoying to run into a PS5 error code and go scrambling around the internet in search of what the error code means and how to resolve it. The experience can be exhausting and that’s why we are here with a PlayStation 5 error code troubleshooting guide that lists (and resolves) most of the PS5 error codes out there. If you are a new PS5 owner and want to insure you get to play your console as much as possible, this troubleshooting guide should be in your bookmarks.
Before we begin with the specifics though, let’s look at some basic measures we can take to resolve most of the error codes on the PS5.
The First Steps Towards Troubleshooting your PS5
It’s always a good idea to run through a few basic fixes that can help you resolve many of your PS error codes before you start digging specific details on how to fix them. These simple steps are –
- If your console isn’t turning on properly, check the power and HDMI cables. The most major issues often have the simplest causes, and if your PS5 isn’t turning on, your cables might be the culprit. Check the power cable once to see if it’s damaged anywhere. A simple cut can make it completely dysfunctional and you would have to get a new power cable from a store. But if your power cable is completely fine, then we recommend checking if your HDMI cable is working and connected properly – especially if your PS powers but doesn’t give a display signal. HDMI cables with loose connections are notorious for causing display issues.
- If your console is freezing and not responding, do a power cycle. If you have already tried restarting your console to no avail, the next best solution you can try is a power cycle – which is just an advanced version of a normal restart.
- To do a power cycle – Power off your console, remove the power cable and let your console discharge properly for at least 20-30 minutes. When you are done waiting, reconnect the power cable and see if it fixes the issue.
- For a simple solution that fixes most software problems, try entering safe mode and restarting your console. To enter safe mode, first make sure that your console is powered off completely and isn’t running. Press and hold the power button till you start hearing beeps and on the second beep, release it. Get your controller, make sure it’s connected and simply enter the PS safe mode by pressing the PS button on your controller. In the Safe Mode, select ‘Restart PS5’ which is usually the first option in the menu.
- If your PS5 turns on but you can’t control it, check your controller’s batteries. This might sound silly but many people, especially the ones who are getting a PS5 for the first time, forget to charge their controller’s batteries and keep wondering what’s wrong with their consoles. If you can’t control anything on your PS5, make sure your controller is charged properly. On the other hand, if your controller still doesn’t work even if you charge it for hours on end, there is a big chance that your battery has gone bad and you need to replace it.
- If you’re facing compatibility or software issues and your console is outdated, update your firmware to the latest version. Sony values their customer base a lot. That’s why they keep introducing patches and updates to the PS5 in order to optimize its performance and fix any bugs/glitches that you may encounter. If you haven’t already, you should update your PS5 to the latest version as soon as possible to fix any compatibility, software or even hardware issues you might be encountering. There are two ways you can do this –
- Update through settings – Go in your Settings by selecting the gear-shaped icon in the top right corner. Find and select System, then System Software and then select System Software Update and Settings from the menu. If an update is available, you will see it in the Update System Software section. Select the update and the console will download and install the update for you.
- Update through safe-mode – If you are unable to access your settings or update your PS5 for any reason, you can also download and install the update manually using an USB drive. Simply download and create a folder named “PS5” on a USB drive formatted with a FAT32 format. In the PS5 folder, create another folder called “UPDATE”. Download the update file from the PlayStation’s official website and save it in the UPDATE folder as “PS5UPDATE.PUP”. Once you are all done, plug in the USB drive in your console and start the console in safe mode. We just talked about how to enter safe mode – simply hold the power button until you hear the second beep. You will enter safe mode and get a variety of options to choose from including restarting your console or resetting it completely. The only option you need is No.3 – Update System Software. In the next menu, select Update from USB Storage Device and click Okay. Your PS5 will start the update process.
PlayStation 5 Networking Related Error Codes
Unlike its predecessors who could work just fine without an active internet connection, the PS5 heavily relies on the internet to both run and download games. This is acutely relevant when you have the digital edition PS5 – you will need a fast internet connection to play any games you want since they would all be digitally downloaded.
And even if you were to cash in $100 more, the normal PS5 with the Bluray Drive also ‘essentially’ runs on the internet with modern titles like Modern Warfare coming with only 72 MB of data on their game discs with the expectation that you will download the rest of the 117 GB online.
Point is, if you plan on playing on the PS5 you are going to need a stable and fast internet connection. To ensure this connection doesn’t get disrupted with annoying errors, we are here to help you out with solutions for all the major networking related error codes on the PS5, starting off with CE-112069-9.
PS5 Error Code CE-112069-9
- Severity: Minor
- Problem Category: Network
CE-112069-9 Error Explained: This error code indicates an error during a data transfer between a PS4 and a PS5.
How to solve CE-112069-9: The simplest solution is using an Ethernet cable between the two consoles to complete the transfer. Otherwise, if you only want to exchange game save data, you can do it through an external USB drive or cloud storage.
PS5 Error Code NW-102261-2
- Severity: Moderate
- Problem Category: Network
NW-102261-2 Error Explained: This error code indicates the console cannot connect to the PlayStation Network.
How to solve NW-102261-2: First, check the PSN status page to see if Sony reported any specific problems and if the network is undergoing maintenance. You may try restarting the PS5 and then power cycling your router or modem, and if necessary, update your router’s firmware.
If the issue persists: Try going to the console’s network settings to set up a static IP address. Plus, you can use a public DNS. You can do this by checking the DNS settings in the network settings and following these instructions. Lastly, a firewall or other security measures may prevent access to PSN. If so, try opening the following ports: TCP: 80, 443, 3478, 3480/UDP: 3478, 34709, 49152~65535.
PS5 Error Code NW-102308-4
- Severity: Moderate
- Problem Category: Network
NW-102308-4 Error Explained: This error code indicates that a communication error prevents the console from accessing PlayStation Network.
How to solve NW-102308-4: Check the PSN Status page website before considering other options, as the server may be down due to maintenance work. If it’s up, restart your console and check your connection settings afterward. If your connection is wireless, try moving the console closer to the modem or router and ensure there are no objects between them that may interfere with the network signal.
If the issue persists: Try to use a public DNS through the console’s network settings. If necessary, update your router’s firmware. Finally, a firewall may be preventing the console from accessing the PlayStation Network. If so, try opening the following ports:
TCP: 80, 443, 3478, 3480
UDP: 3478, 34709, 49152~65535.
Setting a static IP afterward will help stabilize the connection.
PS5 Error Code WV-109145-0
- Severity: Moderate
- Problem Category: Network
WV-109145-0 Error Explained: This error code indicates that your PS5 had an error trying to connect to PlayStation Network.
How to solve WV-109145-0: Check the PSN Status page before changing any settings to see if the servers are down. If everything’s working correctly, go to your PS5 and switch to an Ethernet connection or restart your router and modem.
If the issue persists: Try setting a static IP address or opening the following ports:
TCP ports 80, 443, 3478, 3479, and 3480
UDP ports 3478, 3479, and 49152 through 65535
Additionally, you can also try changing your DNS settings.
PS5 Error Code NP-102947-3
- Severity: Moderate
- Problem Category: Network
NP-102947-3 Error Explained: This error code indicates your PS5 cannot access the latest update files for the application, probably due to an unstable Internet connection.
How to solve NP-102947-3: Restart your console and use a wired connection to go online if possible, then reconfigure the Internet settings. If you are using a wireless connection, try moving your console closer to your router or modem, removing all objects that may interfere with it. Then, switch off your router, and wait for five minutes before turning it on again. If necessary, update your router’s firmware. Once done, connect to the Internet and download the latest update file.
If the issue persists: Sony suggests trying again later as the server may be down due to congestion or maintenance.
PS5 Error Code WV-109146-1
- Severity: Minor
- Problem Category: Network
WV-109146-1 Error Explained: This error code indicates that your PS5 had an error connecting to the server.
How to solve WV-109146-1: First, check the PSN Status page to determine whether the servers are down before making any changes. If the servers are working correctly, switch your Internet connection from wireless to wired and see if it makes any difference. If even that doesn’t work, restart your network device letting them reset and sync properly before connecting the PS5 again.
If the issue persists: Set up a static IP address or open
TCP ports 80, 443, 3478, 3479, and 3480, as well as,
UDP ports 3478, 3479, and 49152 to 65535.
You may also try updating your DNS settings. You may need help from your Internet Service Provider if things prove to be too complicated.
PS5 Error Code WV-109153-9
- Severity: Minor
- Problem Category: Network
WV-109153-9 Error Explained: This error code indicates that your PS5’s network connection timed out.
How to solve WV-109153-9: Before changing your console’s settings, visit the PSN Status page to see if the servers are down or undergoing maintenance. After discarding server issues, try switching your PS5’s connection from wireless to Ethernet, or restart your modem and router.
If the issue persists: Contact your Internet Service Provider to help you open
TCP ports 80, 443, 3478, 3479, 3480, and
UDP ports 3478, 3479, and 49152 through 65535.
In addition, you can try setting up a static IP address or verifying your DNS settings are correct.
PS5 Error Code WV-109166-3
- Severity: Minor
- Problem Category: Network
WV-109166-3 Error Explained: This error code indicates that your PS5 had an issue connecting to the Internet.
How to solve WV-109166-3: First of all, ensure the servers are up and running by visiting the PSN Status page. If you can confirm there are no server issues, try switching to a wired connection or bring your PS5 closer to your router to strengthen connectivity. If neither works, restart your modem or router, let them discharge and sync up properly and connect the PS5 to the internet again. .
If the issue persists: Try setting up a static IP address or, with your Internet Service Provider’s help, open –
TCP ports 80, 443, 3478, 3479, 3480, as well as,
UDP ports 3478, 3479, and 49152 to 65535.
Don’t forget to check if your DNS settings are correct.
PS5 Error Code CE-108862-5
- Severity: Moderate
- Problem Category: Network
CE-108862-5 Error Explained: This error code indicates that the console could not connect to the game or PSN servers.
How to solve CE-108862-5: Check whether or not your PS5 can correctly connect to PSN. If it can’t, reset your internet router and your PS5’s network settings and see if it fixes your problem. On the other hand, if it can, the cause of the error is likely related to the game itself. Some people report being able to fix this issue by changing their DNS settings to those of Google. If that doesn’t work either try connecting your PS5 to the router through an Ethernet cable.
If the issue persists: There isn’t much you can do about it other than contacting PlayStation Support – you’ll have to wait until the developers fix the problem in an update or a patch.
PS5 Error Code CE-113212-0
- Severity: Moderate
- Problem Category: Network
CE-113212-0 Error Explained: This error code indicates that the console couldn’t connect to the PSN.
How to solve CE-113212-0: Same as NW-102261-2. Check the status of the PSN servers through the PSN status page. If the servers are up and running, reset your network router and your PS5’s network settings once. Make sure you let your routers reset properly after powering off and letting them sync after you turn them back on.
If the issue persists: Common alternative solutions to this error include manually defining your IP and changing the DNS settings. Though you may need help from your Internet Service Provider, opening these ports can also help –
TCP 80, 443, 3478, 3479, 3480, and
UDP 3478, 3479, 49152～65535.
PS5 Error Code CE-105799-1
- Severity: Minor
- Problem Category: Network
CE-105799-1 Error Explained: This error code indicates that the console could not connect specifically to the PSN servers.
How to solve CE-105799-1: This error code is different from other PSN connection errors in that your PS5 specifically can’t connect to the PSN but is able to run other network-based applications easily. The likely cause to your dilemma might be because the PSN servers might be undergoing their bi-monthly maintenance. You can confirm this by checking their status at the PSN status page. In the case their servers are up, try switching from a wireless connection to a wired connection using an Ethernet cable. Alternatively, reset your router and your PS5’s network settings to see if that works.
If the issue persists: You can try to manually define an IP address to strengthen your connection. Plus, opening ports,
TCP 80, 443, 3478, 3479, 3480, and
UDP 3478, 3479, 49152～65535,
can also help solve this issue.
PS5 Error Code NW-102307-3
- Severity: Minor
- Problem Category: Network
NW-102307-3 Error Explained: This error code indicates that the console cannot connect to PlayStation Network.
How to solve NW-102307-3: Same as NW-102261-2. First, check the PSN status page to determine if there is a server failure, possibly due to maintenance. If not, restart your console and readjust the network settings. You can try moving your PS5 closer to the router, removing any objects that may obstruct the connection. Check that the router’s firmware is updated. Finally, a firewall may be blocking the connection. You can try opening the following ports:
TCP: 80, 443, 3478, 3479, 3480
UDP: 3478, 3479, 49152～65535.
Once done, you can manually adjust a static IP address in the network settings to improve it. You can also temporarily change the DNS settings to a public one.
If the issue persists: Sony suggests waiting for a while and trying again later. Otherwise, contact PlayStation Support.
PS5 Error Code WS-115195-2
- Severity: Minor
- Problem Category: Network
WS-115195-2 Error Explained: This error code indicates that your PS5 cannot connect to PSN.
How to solve WS-115195-2: First, check the PSN Status page or your service’s website to see if the PlayStation Network servers are undergoing maintenance. If they aren’t, try resetting your console’s Internet settings and performing a connection test. Additionally, you can turn off your router or modem and turn it on after a few minutes to let them reset and sync up properly.
If the issue persists: It could be a case of network congestion or server maintenance, and that’s why Sony suggests you try again later.
PS5 Error Code WV-109144-9
- Severity: Moderate
- Problem Category: Network
WV-109144-9 Error Explained: This error code indicates that your PS5 can’t connect to PlayStation’s server.
How to solve WV-109144-9: First, visit the PSN Status page to ensure it’s not a server issue. If the servers are fine, try restarting your PS5 and setting up an Ethernet connection to the Internet. Alternatively, bring your console closer to the router while ensuring there is nothing between them obstructing the signal. Also try resetting the router and modem’s network settings and let them sync properly when turning them back on.
If the issue persists: Contact your Internet Service Provider to help you open the following ports –
TCP ports: 80, 443, 3478, 3479, and 3480, and then
UDP ports: 3478, 3479, and 49152 through 65535.
Additionally, check or change your IPv4 and IPv6 DNS settings.
PS5 Error Code NP-103111-7
- Severity: Minor
- Problem Category: Network
NP-103111-7 Error Explained: This error code indicates the server may be down due to congestion or maintenance issues.
How to solve NP-103117-7: You can try resetting your PS5 connection settings and running a connection test. You can do this by heading to Settings > Network > Connection Status > Test Internet Connection. If you still don’t get any signal, switch off your router or modem, wait five minutes, and turn it on again.
If the issue persists: If everything works fine from your end but you are still getting congestion issues, there isn’t much that you can do other than wait for a while as Sony’s server may be under maintenance.
PS5 Error Code NP-103109-4
- Severity: Minor
- Problem Category: Network
NP-103109-4 Error Explained: This error code indicates that the server is temporarily down due to maintenance tasks or congestion.
How to solve NP-103109-4: Sony suggests resetting your console’s Internet settings and running a connection test afterward. You need to go to Settings > Network > Connection Status > Test Internet Connection to do this. If your connection is unstable, turn off your modem or router, wait five minutes, and then turn it on again, effectively resetting it and letting it sync back on again.
If the issue persists: Sony will probably acknowledge the line may be congested or undergoing maintenance on their website, so trying again later may be your best option. Don’t worry, server maintenance only takes a maximum of 7-8 hours.
PS5 Error Code NP-103107-2
- Severity: Minor
- Problem Category: Network
NP-103107-2 Error Explained: This error code indicates the server may be temporarily down due to maintenance tasks or congestion.
How to solve NP-103107-2: First, check the PSN status page to rule out server failure or maintenance issues. If this is not the cause of your problem, you may try to reset your console’s Internet settings and run a connection test. You can do this by heading to Settings > Network > Connection Status > Test Internet Connection. If your console isn’t working properly with your internet, power off your modem and/or router for a few minutes and let them sync back on for another 5 minutes properly before connecting the PS5 again.
If the issue persists: Simply try again later, as the server could be temporarily congested due to heavy traffic or undergoing the bi-monthly maintenance.
PS5 Error Code NP-103105-0
- Severity: Minor
- Problem Category: Network
NP-103105-0 Error Explained: This error code indicates the server could be down, probably due to congestion or maintenance tasks.
How to solve NP-103105-0: Before you try anything else, check the PSN status page, as the server may be down due to reasons out of your control. If this isn’t the issue, try resetting your Internet settings on your PS5, and then run a connection test. Do so by going to Settings > Network > Connection Status > Test Internet Connection. Once done, try power cycling your router or modem.
If the issue persists: You should try again later, as the server is probably temporarily congested or undergoing maintenance.
PS5 Error Code E2-8223B089
- Severity: Minor
- Problem Category: Network
E2-8223b089 Error Explained: This error code indicates your console is unable to connect to the server.
How to solve E2-8223b089: First, check the PSN Status page, as heavy traffic may be congesting the server. If this is not the case, you can try switching off your modem or router and waiting five minutes before switching it on again. Alternatively, you can also try connecting the console to the router with a wired signal using an Ethernet cable.
If the issue persists: Sony suggests visiting their Fix & Connect website for more troubleshooting instructions.
PS5 Error Code E2-8223B400
- Severity: Minor
- Problem Category: Network
E2-8223B400 Error Explained: This error code indicates your PS5 cannot connect to the server, possibly due to high traffic.
How to solve E2-8223B400: First, check the PSN Status page to determine if the server is temporarily down or is undergoing maintenance. If this option is ruled out, you can try turning off your modem or router, then waiting for five minutes before turning it on again.
If the issue persists: Simply wait for a few hours and let the traffic die down. If you are constantly getting the same error with an application, we recommend using the console at times with guaranteed less traffic such as early morning or late night. If the issue doesn’t fix itself, we suggest you head to Sony’s Fix & Connect website to follow their detailed troubleshooting instructions.
PS5 Error Code WS-116439-4
- Severity: Minor
- Problem Category: Network
WS-116439-4 Error Explained: This error code indicates your console is unable to connect to the server.
How to solve WS-116439-4: Check the PSN Status page before trying anything else, as the server may be temporarily down due to heavy traffic or undergoing maintenance. If this is not the case, reset your console’s Internet settings, and run a connection test. To achieve this, head to Settings > Network > Connection Status > Test Internet Connection. You can also try power cycling your modem or router immediately after.
If the issue persists: Sony suggests waiting a while and trying again later, as this issue may be out of your own control.
PS5 Error Code WS-116420-4
- Severity: Minor
- Problem Category: Network
WS-116420-4 Error Explained: This error code indicates your console cannot connect to the server.
How to solve WS-116420-4: Check the PSN Status page before considering other options since the problem may stem from server failure or maintenance tasks. If the servers are running absolutely fine, restart your console, connecting it to the Internet through a wired connection. Then, configure your PS5’s Internet settings again. If you’re using a wireless connection, make sure your network device is as close to the console as possible, with no objects between them. You may try power cycling your modem or router and updating its firmware if necessary. Lastly, a firewall may prevent access to the server. To solve this, you can try opening the following ports:
TCP: 80, 443, 3478, 3479, 3480
UDP: 3478, 3479, 49152～65535.
PS5 Error Code NW-102650-4
- Severity: Minor
- Problem Category: Network
NW-102650-4 Error Explained: This error code indicates that there was a problem while connecting to the PlayStation Network.
How to solve NW-102650-4: Visit the PSN Status page to ensure that this isn’t a server-wide issue. Otherwise, reset your console and use an Ethernet cable to replace your WiFi connection to see if that works.
If the issue persists: Try defining an IP address and changing your DNS configuration through your console’s network settings. Opening ports
TCP 80, 443, 3478, 3479, 3480, and
UDP 3478, 3479, 49152～65535,
may also strengthen your connection to the PSN servers. Just a heads up – you may need help from your Internet Service Provider to do this, especially if you are new to configuring internet settings.
PS5 Error Code NW-102417-5
- Severity: Moderate
- Problem Category: Network
NW-102417-5 Error Explained: This error code indicates that your connection to the PlayStation Network has timed out.
How to solve NW-102417-5: Ensure that the problem isn’t related to Sony’s servers through the PSN Status page. If that isn’t the case, reset your console and try to improve your connection either through an Ethernet cable or by ensuring an obstruction-free stable internet signal between your console and router. Also check for possible updates for your console and your router’s firmware.
If the issue persists: With help from your Internet Service Provider, try opening ports,
TCP 80, 443, 3478, 3479, 3480, and
UDP 3478, 3479, 49152～65535,
in your console’s network settings. In addition, set up a static IP address and change your DNS configuration temporarily to that of a public organization.
PS5 Error Code NW-102315-2
- Severity: Minor
- Problem Category: Network
NW-102315-2 Error Explained: This error code indicates that your console failed to communicate correctly with the PlayStation Network.
How to solve NW-102315-2: Check the PSN Status page to rule out any possible issues from Sony’s side. If you’re using a wireless connection, try temporarily changing it to a wired one using an Ethernet cable. Resetting your modem and router may also help to fix this error.
If the issue persists: In your PS5’s network settings, open ports
TCP 80, 443, 3478, 3479, 3480, and
UDP 3478, 3479, 49152～65535.
You may need assistance from your Internet Service Provider to do this. In addition, you can also try to change both your IP and DNS configuration to strengthen your connection.
PlayStation 5 Software Related Error Codes
The PlayStation 5 has great software support and as long as you keep supporting the console with dedicated updates from time to time, it is very unlikely to get a software error code on the PS5. However, if you do get one, these software issues can be quite dangerous and troublesome to deal with. We will try our best to help you as much as we can in this section to resolve and avoid them in the future.
PS5 Error Code CE-106485-4
- Severity: Moderate
- Problem Category: Software
CE-106485-4 Error Explained: This error code indicates a problem related to either the system’s software or the application’s data.
How to solve CE-106485-4: Supposedly, Sony fixed this error in the latest patches of 2021. Still, the official solution provided by Sony consists of connecting your console to the Internet to prompt the newest firmware update. However, avoid copying their data manually if you’re getting this error when installing new games. Don’t touch the controller after inserting a game disc to achieve this. The copying process should start automatically in a few minutes.
PS5 Error Code CE-108889-4
- Severity: Minor
- Problem Category: Software
CE-108889-4 Error Explained: This error code indicates that the firmware on your console is outdated.
How to solve CE-108889-4: If you connect your console to the Internet, you’ll be prompted with instructions to update it to the latest version. If you’re using a wireless connection and having trouble getting the update, try using an Ethernet cable. Otherwise, if you can’t connect your PS5 to any network, download the update on a USB stick using a computer. We have provided detailed instructions on how to do both in our introduction’s first steps. If you don’t have any access to the Internet, try inserting a disc that carries the latest version of the system software. This will prompt an offline update on your console.
If the issue persists: Contact PlayStation Support for further assistance.
PS5 Error Code CE-108255-1
- Severity: Moderate to Severe
- Problem Category: Software/Hardware
CE-108255-1 Error Explained: This error code indicates a problem with the game or the console itself.
How to solve CE-108255-1: The official solution provided by Sony is to update both the application and the console software. If the problem consistently pops up when playing a specific game, try deleting it from the PS5’s storage and reinstalling it. Another standard solution is to reboot the console in Safe Mode and perform a database rebuild. Another solution consists of completely resetting your console. Resetting your console wipes out all your data so only use this as a last step and make sure to back up all your important files beforehand.
If the issue persists: Consider taking your console to a repair service, but try contacting PlayStation Support beforehand.
PS5 Error Code CE-107520-5
- Severity: Minor
- Problem Category: Software
CE-107520-5 Error Explained: This error code indicates that you need to install the latest firmware on your PS5.
How to solve CE-107520-5: Connect your console to the Internet through a wireless network or an Ethernet cable. You’ll then be prompted to update your software to the latest version. Alternatively, if you can’t connect your PS5 to the internet, it’s possible to download the update on a USB stick using a computer. If you don’t have an Internet connection at all, you can insert any game disc containing a more recent version of the firmware from any local PS store or repair shop. This will prompt an offline update on your console.
PS5 Error Code WS-116328-1
- Severity: Minor
- Problem Category: Software
WS-116328-1 Error Explained: This error code indicates that you need to install the latest system update.
How to solve WS-116328-1: Just like the error code above, you only need to connect your console to the Internet through a wireless or Ethernet connection and it’ll notify you to accept the update. If there’s a network error, you can always restart your PS5 and try again. You can also download the necessary files on a computer and install it through a USB drive. Alternatively, if you have a game disc that contains the new patch, you can use it to perform the update as well.
PS5 Error Code NP-104530-3
- Severity: Moderate
- Problem Category: Software
NP-104530-3 Error Explained: This error code probably indicates that the game or application has closed due to an error.
How to solve NP-104530-3: Backup your app data, then remove and reinstall the application on your PS5. Alternatively, try connecting a USB drive to your PS5 console and head to Settings > System > System Software > Back Up and Restore > Back Up Your PS5. Once done, select your USB drive and the type of data you want to back up, and then choose Next > Back Up. Your console will restart and start the backup immediately afterward. Once done, your screen will display Backup complete, and your PS5 will restart. The process will be finished after your console restarts one last time.
If the issue persists: Unfortunately, there isn’t much that you can do besides contacting PlayStation Support.
PS5 Error Code NP-102946-2
- Severity: Minor
- Problem Category: Software
NP-102946-2 Error Explained: This error code indicates you need to install the latest update file for the application.
How to solve NP-102946-2: Ensure your console is connected to the Internet and install the latest update file. Should an error occur during this process, you need to check if there is enough free space in your console’s primary storage unit. Then, if the update is in progress, wait for a while until it completes. If you still have issues, you probably still don’t have enough free space in your PS5. Consider deleting any unnecessary data, and then try to resume the update.
PS5 Error Code NP-102944-0
- Severity: Minor
- Problem Category: Software
NP-102944-0 Error Explained: This error code indicates you need to update your console’s system software to its latest version.
How to solve NP-102944-0: Make sure your PS5 is connected to the Internet and download the latest version of the system software. If an error interrupts this, restart your console and your modem or router, and try again. If this also fails, you can use your computer to download the latest system software to a USB drive. You can also update your software using a game disc that contains a more updated version of the system software. A screen will appear when you insert the disc, guiding you through the process.
PS5 Error Code NP-102945-1
- Severity: Minor
- Problem Category: Software
NP-102945-1 Error Explained: This error code indicates you need to update your console’s system software to its latest version.
How to solve NP-102945-1: Same as the error code above. First, make sure your PS5 is connected to the Internet to install the latest software. Should an error occur during the update, you can restart your console and your modem or router and then try again. If this isn’t working, you may use your computer to download the latest update to a USB drive and then proceed. Alternatively, try updating your system with a game disc that contains an upgraded version. A screen will appear when you insert the disc, giving you instructions to complete the updating process.
PS5 Error Code WS-116522-7
- Severity: Moderate
- Problem Category: Software
WS-116522-7 Error Explained: This error code indicates an update failed because your console couldn’t recognize the latest system software version.
How to solve WS-116522-7: Restart your console and, if possible, connect your PS5 to the Internet using a wired connection. Otherwise, you can try power cycling your modem or router and bringing it closer to the console. You should also make sure there are no objects in the way that may interfere with the signal. Alternatively, update your system software by downloading the latest version onto a USB drive or on a CD disc. A screen should prompt you with instructions to perform the update. Make sure the disc you use has no visible marks, smudges, or dust. If necessary, wipe it with a soft, clean cloth, gently wiping outward from the center.
If the issue persists: Contact PlayStation Support since there might be a problem with your console.
PS5 Error Code CE-100002-3
- Severity: Moderate
- Problem Category: Software
CE-100002-3 Error Explained: This error code indicates a failure installing an application’s latest update.
How to solve CE-100002-3: Restart your console to ensure that the updating process stops completely. Next, update your PS5’s software to the latest version by connecting it to the Internet or through a USB stick. You can then try to update the application again. Also, you may try deleting the application entirely from your console and making a clean reinstall. Sometimes, the error is caused due to corrupted files — this method ensures they are wiped correctly.
PS5 Error Code CE-108262-9
- Severity: Moderate
- Problem Category: Software
CE-108262-9 Error Explained: This error code indicates a problem while reading either the console’s software or the application’s data.
How to solve CE-108262-9: Make sure your console’s firmware is up to date with the latest available version. We have detailed instructions on our first steps on how you can update your console with and without the internet. You should also install any updates for the application you’re trying to launch if they are available. If you’re using a game disc to run the game, make sure to clean it properly with a dry cloth.
If the issue persists: Try contacting PlayStation Support for further assistance.
PlayStation 5 Hardware Related Error Codes
Since the PS5 mostly works online, it doesn’t run into hardware issues as much as its older counterparts such as the PS3 – especially if you opt for the digital edition that comes without the Blu-ray disk drive. For the errors that do occur, our simple solutions are here to resolve them, starting off with CE-110538-8 –
PS5 Error Code CE-110538-8
- Severity: Moderate to Severe
- Problem Category: Hardware
CE-110538-8 Error Explained: This error code indicates a problem with the Blu-ray disc inserted in the console.
How to solve CE-110538-8: Check the disc you’re having problems with for fingerprints or scratches. If that’s not the problem, try another disc to ensure that the problem isn’t related to the console itself. Another common cause for this error is incorrectly inserting the disc – the cover should face the PS5’s opposite side-plate.
If the issue persists: You can try cleaning the Blu-ray lens to see if it helps but we highly recommend that you contact PlayStation Support before doing so as it can void your warranty depending on which country you live in. Alternatively, you can simply send it to a repair shop or Sony itself to fix your disc-reading drive.
PS5 Error Code CE-108360-8
- Severity: Moderate
- Problem Category: Hardware
CE-108360-8 Error Explained: This error code indicates a failure regarding the camera’s connection to the console.
How to solve CE-108360-8: If you’re using a PS Camera, check that the dedicated PS5 adapter is working correctly and verify that its settings are correct. Additionally, you should try using the camera in a brightly-lit room and reviewing its position. Alternatively, try another camera on your PS5 to check if the problem is related to your console.
If the issue persists: You should contact PlayStation Support if no device seems to work.
PS5 Error Code CE-100005-6
- Severity: Moderate to Severe
- Problem Category: Hardware
CE-100005-6 Error Explained: This error code indicates that the console couldn’t correctly read the disc inserted.
How to solve CE-100005-6: Try cleaning the disc with a piece of cloth to get rid of any fingerprints or smudges. If the error remains, turn off the PS5, unplug it, and plug it back in again to ensure a clean reset. Alternatively, use another compatible disc to check whether or not the problem is related to a specific disc or the system’s hardware.
If the issue persists: Contact PlayStation Support, as there’s likely a problem with your disc-reading drive.
PlayStation 5 General Related Error Codes
Apart from the major hardware and software errors, the PS5 has a lot of general errors that mostly deal with your account’s incorrect information and failure to launch games. While relatively easy to resolve, you need to follow detailed steps in order to fix these errors as quickly as possible and this section will help you do exactly that.
PS5 Error Code WS-116332-6
- Severity: Moderate
- Problem Category: Miscellaneous
WS-116332-6 Error Explained: This error code indicates that access to the PlayStation Network is unavailable or prohibited due to a violation of the terms of service.
How to solve WS-116332-6: If you haven’t violated the terms, try checking the game developer’s server and the PSN Status page to see if there are any issues. The network may be suffering from congestion, so you should wait and try again later. If there are no issues, make sure your PS5 is connected to the Internet.
If the issue persists: Your account may have been suspended. Check your email to see if Sony has notified you. In case of a temporary ban or suspension, you won’t have access to the PSN services until it ends and you need to simply wait for a while before you can start playing games again. However, in case of a permanent ban, there is virtually nothing you can do since permanent bans are (as the name suggests) irreversible and cannot be taken back. Still, it doesn’t hurt contacting PlayStation Support to ask for a plea.
PS5 Error Code WS-116329-2
- Severity: Moderate
- Problem Category: Miscellaneous
WS-116329-2 Error Explained: This error code indicates that your PSN sign-in ID or password doesn’t match.
How to solve WS-116329-2: Make sure the information you entered is correct. Go to Account configuration in Settings and try again. You may also try to sign in from another device to see if it’s a server-side problem.
If the issue persists: If you still can’t log in from your console, contact PlayStation Support.
PS5 Error Code CE-107649-7
- Severity: Minor
- Problem Category: Miscellaneous
CE-107649-7 Error Explained: This error code indicates that the disc inserted in the PS5 differs from the installed data.
How to solve CE-107649-7: The most common cause for this error is having a disc that includes a DLC or similar extra data. Try deleting the game and its related data, as these additional features may not be installed on your PS5. Then, install it directly from the disc.
If the issue persists: Contact PlayStation Support, as the problem can be specific to your console, and they may be able to fix it.
PS5 Error Code NP-102942-8
- Severity: Minor
- Problem Category: Miscellaneous
NP-102942-8 Error Explained: This error code indicates you cannot use an application due to age restrictions.
How to solve NP-102942-8: You should verify if your date of birth matches the age requirement for this application. You can do this by signing into Sony’s website and adjusting your age. While you may freely change it, keep in mind that this information will be necessary should you ever need to reset your password, so make sure you use your actual date of birth before hitting “Save.” Alternatively, the problem may root from your console’s parental settings. Head to Settings > Family and Parental Controls and remove the parental restriction. Remember to re-enable them when you are done with your gaming session so that your children don’t get their hands on an R-rated game.
PS5 Error Code NP-102955-2
- Severity: Minor to Moderate
- Problem Category: Miscellaneous
NP-102955-2 Error Explained: This error code indicates an inconsistency with your account information.
How to solve NP-102955-2: First, head to Settings > Users and Accounts > Accounts on your console to ensure your email address and password are correct. If the information is accurate, do not attempt to log in repeatedly, as Sony will interpret this as hacking, and they may ban your account temporarily. You can also log into your console via pc through PS Remote Play or by phone using the PlayStation App and scanning the barcode. If your information is correct and the problem roots from a glitch in your PS5, this will allow you to log in successfully.
If the issue persists: We suggest you contact PlayStation Support, as your console might have a problem.
PS5 Error Code WS-117224-7
- Severity: Moderate
- Problem Category: Miscellaneous
WS-117224-7 Error Explained: This error code indicates there could be a problem with the 2-step verification of your account.
How to solve WS-117224-7: Your email address may be linked to another service of Sony. Therefore, you need to unlink your sign-in ID and run the 2-step verification one more time. You can do this by going to Settings > Users and Accounts > Account > Security > 2-step Verification and following the instructions.
If the issue persists: Unfortunately, there isn’t much you can do other than contact PlayStation Support as there might be a problem with your console. Make sure you do so urgently – the 2-step verification acts as an additional layer of protection from hackers and not having it enabled can compromise your account’s security.
PS5 Error Code CE-100028-1
- Severity: Minor
- Problem Category: Miscellaneous
CE-100028-1 Error Explained: This error code indicates insufficient space on the PS5’s solid-state drive (SSD).
How to solve CE-100028-1: Check the system storage to know how much space you need for what you’re trying to install. Then, delete enough content directly from the PS5’s storage settings or through the home screen. This includes games that you don’t want to play urgently and can install later as well as any downloaded content that you don’t need anymore. Some data, such as PS4 games, can also be stored on an external hard disk drive/SSD to free up the system’s storage.
If the issue persists: Consider getting a NVME M.2 SSD with a larger storage size that comfortably holds all your games, especially if you have the digital edition PS5.
PlayStation 5 Game Related Error Codes
Currently, there is only one common PS5 game related error code that is troubling the millions of PS5 users out there and that is error code CE-107857-8. Let’s find out what it is and how you can quickly resolve it.
PS5 Error Code CE-107857-8
- Severity: Moderate
- Problem Category: Software
CE-107857-8 Error Explained: This error code indicates a failure to launch a game or during its functioning.
How to solve CE-107857-8: The official solution to this problem is to update your firmware to the latest version. However, if this doesn’t work, try restarting the console in Safe Mode and rebuilding your database. In some cases, restoring all licenses has helped solve this error. Similarly, disabling and re-enabling console sharing and online play has also proved to be an answer for some people. If nothing else works, just see if deleting the game data and redownloading it helps as a last resort.