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PlayStation 5 Error Code Troubleshooting Guide

Written by: Filip
PS5 Error Codes

Intro to the topic, explain that error codes are good, mention that they have been around since the PSP era and link to the PSP error codes article. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.


What Are the First Steps Towards Solving Most PS5 Issues?

Intro to the first steps. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

  • Check the cables. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
  • Power Reset the console. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
  • Update the software. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
  • Check the PSN Status Page. Ensure that the problem isn’t related to Sony’s servers through the PSN Status page.

Hardware

PS5 Error Code CE-110538-8

Explaining error code CE-110538-8: This error code indicates a problem with the Blu-ray disc inserted in the console.

Solving error code CE-110538-8: Check the disc you’re having problems with for fingerprints or scratches. If that’s not the problem, try another disc to ensure that the problem isn’t related to the console itself. Another common cause for this error is incorrectly inserting the disc — the cover should face the PS5’s opposite side-plate.

If the issue persists: You should contact PlayStation Support immediately, as it means there is a problem with the disc-reading drive.

PS5 Error Code CE-108360-8

Explaining error code CE-108360-8: This error code indicates a failure regarding the camera’s connection to the console.

Solving error code CE-108360-8: If you’re using a PS Camera, check that the dedicated PS5 adapter is working correctly and verify that its settings are correct. Additionally, you should try using the camera in a brightly-lit room and reviewing its position. Alternatively, try another camera on your PS5 to discard that the problem is related to your console.

If the issue persists: You should contact PlayStation Support if no device seems to work.

PS5 Error Code CE-100005-6

Explaining error code CE-100005-6: This error code indicates that the console couldn’t correctly read the disc inserted.

Solving error code CE-100005-6: Try cleaning the disc with a piece of cloth to get rid of any fingerprints or smudges. If the error remains, turn off the PS5, unplug it, and plug it back in again to ensure a clean reset. Alternatively, use another compatible disc to check whether or not the problem is related to a specific disc or the system’s hardware.

If the issue persists: Contact PlayStation Support, as there’s likely a problem with your disc-reading drive.

General

PS5 Error Code WS-116332-6

Explaining error code WS-116332-6: This error code indicates that access to the PlayStation Network is unavailable or prohibited due to a violation of the terms of service.

Solving error code WS-116332-6: If you haven’t violated the terms, try checking the game developer’s server and the PSN Status page to see if there are any issues. The network may be suffering congestion, so you should wait and try again later. If there are no issues, make sure your PS5 is connected to the Internet.

If the issue persists: Your account may have been suspended. Check your email to see if Sony has notified you. In case of a temporary ban, you won’t have access to the PSN services until it ends. In case of a permanent ban, try contacting PlayStation Support for a plea.

PS5 Error Code WS-116329-2

Explaining error code WS-116329-2: This error code indicates that your PSN sign-in ID or password doesn’t match.

Solving error code WS-116329-2: Make sure the information you entered is correct. Go to Account configuration in Settings and try again. You may also try to sign in from another device to see if it’s a server-side problem.

If the issue persists: If you still can’t log in from your console, contact PlayStation Support.

PS5 Error Code CE-107649-7

Explaining error code CE-107649-7: This error code indicates that the disc inserted in the PS5 differs from the installed data.

Solving error code CE-107649-7: The most common cause for this error is having a disc that includes a DLC or similar extra data. Try deleting the game and its related data, as these additional features may not be installed on your PS5. Then, install it directly from the disc.

If the issue persists: Contact PlayStation Support, as the problem can be specific to your console, and they may be able to fix it.

PS5 Error Code NP-102942-8

Explaining error code NP-102942-8: This error code indicates you cannot use an application due to age restrictions.

Solving error code NP-102942-8: You should verify if your date of birth matches the age requirement for this application. You can do this by signing into Sony’s website and adjusting your age. While you may freely change it, keep in mind that this information will be necessary should you ever need to reset your password, so make sure you use your actual date of birth before hitting “Save.” Alternatively, the problem may root from your console’s parental settings. Head to Settings > Family and Parental Controls and remove the parental restriction.

PS5 Error Code NP-102955-2

Explaining error code NP-102955-2: This error code indicates an inconsistency with your account information.

Solving error code NP-102955-2: First, head to Settings > Users and Accounts > Accounts on your console to ensure your e-mail address and password are correct. If the information is accurate, do not attempt to log in repeatedly, as Sony will interpret this as hacking, and they may ban your account temporarily. You can also log into your console via pc through PS Remote Play or by phone using the PlayStation App and scanning the barcode. If your information is correct and the problem roots from a glitch in your PS5, this will allow you to log in successfully.

If the issue persists: We suggest you contact PlayStation Support, as your console might have a problem.

PS5 Error Code WS-117224-7

Explaining error code WS-117224-7: This error code indicates there could be a problem with the 2-step verification of your account.

Solving error code WS-117224-7: Your e-mail address may be linked to another service of Sony. Therefore, you need to unlink your sign-in ID and run the 2-step verification one more time. You can do this by going to Settings > Users and Accounts > Account > Security > 2-step Verification and following the instructions.

If the issue persists: Unfortunately, there isn’t much you can do other than contact PlayStation Support as there might be a problem with your console.

PS5 Error Code CE-100028-1

Explaining error code CE-100028-1: This error code indicates insufficient space on the PS5’s solid-state drive (SSD).

Solving error code CE-100028-1: Check the system storage to know how much space you need for what you’re trying to install. Then, delete enough content directly from the PS5’s storage settings or through the home screen. Some data, such as PS4 games, can be stored on an external hard disk drive/SSD to free up the system’s storage.

Software

PS5 Error Code CE-106485-4

Explaining error code CE-106485-4: This error code indicates a problem related to either the system’s software or the application’s data.

Solving error code CE-106485-4: Supposedly, Sony fixed this error in the latest patches of 2021. Still, the official solution provided by Sony consists of connecting your console to the Internet to prompt the newest firmware update. However, avoid copying their data manually if you’re getting this error when installing new games. Don’t touch the controller after inserting a game disc to achieve this. The copying process should start automatically in a few minutes.

PS5 Error Code CE-108889-4

Explaining error code CE-108889-4: This error code indicates that the firmware on your console is outdated.

Solving error code CE-108889-4: If you connect your console to the Internet, you’ll be prompted with instructions to update it to the latest version. If you’re using a wireless connection and having trouble getting the update, try using an Ethernet cable. Otherwise, if you can connect your PS5 to any network, download the update on a USB stick using a computer. If you don’t have any access to the Internet, try inserting a disc that carries the latest version of the system software. This will prompt an offline update on your console.

If the issue persists: Contact PlayStation Support for further assistance.

PS5 Error Code CE-108255-1

Explaining error code CE-108255-1: This error code indicates a problem with the game or the console itself.

Solving error code CE-108255-1: The official solution provided by Sony is to update both the application and the console software. If the problem consistently pops up when playing a specific game, try deleting it from the PS5’s storage and reinstalling it. Another standard solution is to reboot the console in Safe Mode and perform a database rebuild. Another solution consists of completely resetting your console. As a result, all your data will be wiped, so make sure to back up all your important files first.

If the issue persists: Consider taking your console to a repair service, but try contacting PlayStation Support beforehand.

PS5 Error Code CE-107520-5

Explaining error code CE-107520-5: This error code indicates that you need to install the latest firmware on your PS5.

Solving error code CE-107520-5: Connect your console to the Internet through a wireless network or an Ethernet cable. You’ll then be prompted to update your software to the latest version. Alternatively, if you can’t connect your PS5, it’s possible to download the update on a USB stick using a computer.

If the issue persists: If you don’t have an Internet connection, you can insert any game disc containing a more recent version of the firmware. This will prompt an offline update on your console.

PS5 Error Code WS-116328-1

Explaining error code WS-116328-1: This error code indicates that you need to install the latest system update.

Solving error code WS-116328-1: You only need to connect your console to the Internet through a wireless or Ethernet connection, and it’ll notify you to accept the update. If there’s a network error, you can always restart your PS5 and try again. Also, you may download the update on a computer and install it through a USB drive. Additionally, if you have a game disc that contains the newer software, you can use it to perform the update. Once you start the disc, just follow the instructions appearing on the screen.

PS5 Error Code NP-104530-3

Explaining error code NP-104530-3: This error code probably indicates that the game or application has closed due to an error.

Solving error code NP-104530-3: You may try to back up your app data, then remove and reinstall the application on your PS5. Also, you can connect a USB drive to your PS5 console. Then, head to Settings > System > System Software > Back Up and Restore > Back Up Your PS5. Once done, select your USB drive and the type of data you want to back up, and then choose Next > Back Up. Your console will restart and start the backup immediately afterward. Once done, your screen will display Backup complete, and your PS5 will restart. The process will be finished after your console restarts one last time.

If the issue persists: Unfortunately, there isn’t much that you can do besides contacting PlayStation Support.

PS5 Error Code NP-102946-2

Explaining error code NP-102946-2: This error code indicates you need to install the latest update file for the application.

Solving error code NP-102946-2: Ensure your console is connected to the Internet and install the latest update file. Should an error occur during this process, you need to check if there is enough free space in your console’s primary storage unit. Then, if the update is in progress, wait for a while until it completes. If you still have issues, you probably still don’t have enough free space in your PS5. Consider deleting any unnecessary data, and then try to resume the update.

PS5 Error Code NP-102944-0

Explaining error code NP-102944-0: This error code indicates you need to update your console’s system software to its latest version.

Solving error code NP-102944-0: Make sure your PS5 is connected to the Internet and download the latest version of the system software. If an error interrupts this, restart your console and your modem or router, and try again. If this also fails, you can use your computer to download the latest system software to a USB drive. You can also update your software using a game disc that contains a more updated version of the system software. A screen will appear when you insert the disc, guiding you through the process.

PS5 Error Code NP-102945-1

Explaining error code NP-102945-1: This error code indicates you need to update your console’s system software to its latest version.

Solving error code NP-102945-1: First, make sure your PS5 is connected to the Internet to install the latest software. Should an error occur during the update, you can restart your console and your modem or router and then try again. If this isn’t working, you may use your computer to download the latest update to a USB drive and then proceed. Alternatively, try updating your system with a game disc that contains an upgraded version. A screen will appear when you insert the disc, giving you instructions to complete the updating process.

PS5 Error Code WS-116522-7

Explaining error code WS-116522-7: This error code indicates an update failed because your console couldn’t recognize the latest system software version.

Solving error code WS-116522-7: Restart your console and, if possible, connect your PS5 to the Internet using a wired connection. Otherwise, you can try power cycling your modem or router, bringing it close to the console. You should also make sure there are no objects in the way. Alternatively, update your system software by downloading the latest version to a USB drive or through a game disc. A screen should prompt you with instructions to perform the update. Make sure the disc you use has no visible marks, smudges, or dust. If necessary, wipe it with a soft, clean cloth, gently wiping from the center outward.

PS5 Error Code CE-100002-3

Explaining error code CE-100002-3: This error code indicates a failure installing an application’s latest update.

Solving error code CE-100002-3: Restart your console to ensure that the updating process stops completely. Next, update your PS5’s software to the latest version by connecting it to the Internet or through a USB stick. You can then try to update the application again. Also, you may try deleting the application entirely from your console and making a clean reinstall. Sometimes, the error is caused due to corrupted files — this method ensures they are wiped correctly.

PS5 Error Code CE-108262-9

Explaining error code CE-108262-9: This error code indicates a problem while reading either the console’s software or the application’s data.

Solving error code CE-108262-9: Make sure your console’s firmware is up to date with the latest available version. You should also install any available updates for the application you’re trying to launch.

If the issue persists: Try contacting PlayStation Support for further assistance.

Internet Connection

PS5 Error Code CE-112069-9

Explaining error code CE-112069-9: This error code indicates an error during a data transfer between a PS4 and a PS5.

Solving error code CE-112069-9: The simplest solution is using an Ethernet cable between the two consoles to complete the transfer. Otherwise, if you only want to exchange game save data, you can do it through an external USB or cloud storage.

PS5 Error Code NW-102261-2

Explaining error code NW-102261-2: This error code indicates the console cannot connect to Playstation Network.

Solving error code NW-102261-2: First, check the PSN status page to see if Sony reported any specific problems. You may try restarting the PS5 and then power cycling your router or modem, and if necessary, update your router’s firmware.

If the issue persists: Try going to the console’s network settings to set up a static IP address. Plus, you can use a public DNS. You can do this by checking the DNS settings in the network settings and following these instructions. Lastly, a firewall or other security measures may prevent access to PSN. If so, try opening the following ports: TCP: 80, 443, 3478, 3480/UDP: 3478, 34709, 49152~65535.

PS5 Error Code NW-102308-4

Explaining error code NW-102308-4: This error code indicates that a communication error prevents the console from accessing PlayStation Network.

Solving error code NW-102308-4: Check the PS Status page website before considering other options, as the server may be down due to maintenance work. Then, you may restart your console, checking your connection settings afterward. If your connection is wireless, try moving the console closer to the modem or router and ensuring there are no objects between them that may interfere.

If the issue persists: Try to use a public DNS through the console’s network settings. If necessary, update your router’s firmware. Finally, a firewall may be preventing the console from accessing the PlayStation Network. If so, try opening the following ports: TCP: 80, 443, 3478, 3480/UDP: 3478, 34709, 49152~65535. Setting a static IP afterward will help stabilize the connection.

PS5 Error Code WV-109145-0

Explaining error code WV-109145-0: This error code indicates that your PS5 had an error trying to connect to PlayStation Network.

Solving error code WV-109145-0: Check the PSN Status page before changing any settings to see if the servers are down. If everything’s working correctly, go to your PS5 and switch to an Ethernet connection or restart your router and modem.

If the issue persists: Try setting a static IP address or opening TCP ports 80, 443, 3478, 3479, and 3480, and UDP ports 3478, 3479, and 49152 through 65535. In addition, you can try changing your DNS settings.

PS5 Error Code NP-102947-3

Explaining error code NP-102947-3: This error code indicates your PS5 cannot access the latest update files for the application, probably due to an unstable Internet connection.

Solving error code NP-102947-3: Restart your console and use a wired connection to go online if possible, then reconfigure the Internet settings. If you are using a wireless connection, try moving your console closer to your router or modem, removing all objects that may interfere with it. Then, switch off your router, and wait for five minutes before turning it on again. If necessary, update your router’s firmware. Once done, connect to the Internet and download the latest update file.

If the issue persists: Sony suggests trying again later as the server may be down due to congestion or maintenance.

PS5 Error Code WV-109146-1

Explaining error code WV-109146-1: This error code indicates that your PS5 had an error connecting to the server.

Solving error code WV-109146-1: First, check the PSN Status page to determine whether the servers are down before making any changes. If the servers are working correctly, switch your Internet connection from wireless to wired, or restart your network device.

If the issue persists: Set up a static IP address or open TCP ports 80, 443, 3478, 3479, and 3480, as well as UDP ports 3478, 3479, and 49152 to 65535. You may also try updating your DNS settings. You may need help from your Internet Service Provider.

PS5 Error Code WV-109153-9

Explaining error code WV-109153-9: This error code indicates that your PS5’s network connection timed out.

Solving error code WV-109153-9: Before changing your console’s settings, visit the PSN Status page to see if the servers are down or undergoing maintenance. After discarding server issues, try switching your PS5’s connection from wireless to Ethernet, or restart your modem and router.

If the issue persists: Contact your Internet Service Provider to help you open TCP ports 80, 443, 3478, 3479, 3480, and UDP ports 3478, 3479, and 49152 through 65535. In addition, you can try setting up a static IP address or verifying your DNS settings are correct.

PS5 Error Code WV-109166-3

Explaining error code WV-109166-3: This error code indicates that your PS5 had an issue connecting to the Internet.

Solving error code WV-109166-3: First of all, ensure the servers are up and running by visiting the PSN Status page. If you confirm no server issues, try switching to a wired connection, or bring your PS5 closer to your router to strengthen connectivity. Restarting your modem and router may be helpful as well.

If the issue persists: Try setting up a static IP address or, with your Internet Service Provider’s help, open TCP ports 80, 443, 3478, 3479, 3480, as well as UDP ports 3478, 3479, and 49152 to 65535. Don’t forget to check if your DNS settings are correct.

Maintenance and Server Issues

PS5 Error Code CE-108862-5

Explaining error code CE-108862-5: This error code indicates that the console could not connect to the game or PSN servers.

Solving error code CE-108862-5: Check whether or not your PS5 can correctly connect to PSN. If it does, the cause of the error will likely be related to the game itself. Sadly, there isn’t much you can do about it — you’ll have to wait until the developers fix the problem.

If the issue persists: Some people report being able to fix this issue by changing their DNS settings to those of Google. Otherwise, you should try connecting through an Ethernet cable or directly contacting PlayStation Support.

PS5 Error Code CE-113212-0

Explaining error code CE-113212-0: This error code indicates that the console couldn’t connect to the PSN.

Solving error code CE-113212-0: Check the status of the PSN servers through the PSN status page. Try plugging in an Ethernet cable to replace your WiFi connection if the problem isn’t there.

If the issue persists: Common alternative solutions to this error include manually defining your IP and changing the DNS settings. Opening ports TCP 80, 443, 3478, 3479, 3480, and UDP 3478, 3479, 49152~65535 may also help, though you may need help from your Internet Service Provider.

PS5 Error Code CE-105799-1

Explaining error code CE-105799-1: This error code indicates that the console could not connect specifically to the PSN servers.

Solving error code CE-105799-1: Before altering your console settings, check if the PSN servers are down through the PSN status page. Try switching to an Ethernet cable instead of a wireless connection if they are running correctly.

If the issue persists: You can try to manually define an IP address to strengthen your connection. Plus, opening ports TCP 80, 443, 3478, 3479, 3480, and UDP 3478, 3479, 49152~65535 can also help solve this issue.

PS5 Error Code NW-102307-3

Explaining error code NW-102307-3: This error code indicates that the console cannot connect to PlayStation Network.

Solving error code NW-102307-3: First, check the PSN status page to determine if there is a server failure, possibly due to maintenance. If not, restart your console and readjust the network settings. You can try moving your PS5 closer to the router, removing any objects that may obstruct the connection. Check that the router’s firmware is updated. Finally, a firewall may be blocking the connection. You can try opening the following ports: TCP: 80, 443, 3478, 3479, 3480/UDP: 3478, 3479, 49152~65535. Once done, you can manually adjust a static IP address in the network settings to improve it. You can also temporarily change the DNS settings to a public one.

If the issue persists: Sony suggests waiting a moment and trying again later. Otherwise, contact PlayStation Support.

PS5 Error Code WS-115195-2

Explaining error code WS-115195-2: This error code indicates that your PS5 cannot connect to PSN.

Solving error code WS-115195-2: First, check the PSN Status page or your service’s website to see if the PlayStation Network servers are undergoing maintenance. If they aren’t, try resetting your console’s Internet settings and performing a connection test. Additionally, you can turn off your router or modem and turn it on after a few minutes.

If the issue persists: It could be a case of network congestion, and Sony suggests you try again later.

PS5 Error Code WV-109144-9

Explaining error code WV-109144-9: This error code indicates that your PS5 can’t connect to PlayStation’s server.

Solving error code WV-109144-9: First, visit the PSN Status page to discard any server issue. If there are none, try restarting your PS5 and setting up an Ethernet connection to the Internet. Alternatively, bring your console closer to the router.

If the issue persists: Contact your Internet Service Provider to help you open the following TCP ports: 80, 443, 3478, 3479, and 3480, and then these UDP ports: 3478, 3479, and 49152 through 65535. Additionally, check or change your IPv4 and IPv6 DNS settings.

PS5 Error Code NP-103111-7

Explaining error code NP-103117-7: This error code indicates the server may be down due to congestion or maintenance issues.

Solving error code NP-103117-7: You can try resetting your PS5 connection settings and running a connection test. You can do this by heading to Settings > Network > Connection Status > Test Internet Connection. You may also try to switch off your router or modem, wait five minutes, and turn it on again.

If the issue persists: Unfortunately, there isn’t much that you can do other than waiting a moment, as Sony’s server may be under maintenance.

PS5 Error Code NP-103109-4

Explaining error code NP-103109-4: This error code indicates that the server is temporarily down due to maintenance tasks or congestion.

Solving error code NP-103109-4: Sony suggests resetting your console’s Internet settings and running a connection test afterward. You need to go to Settings > Network > Connection Status > Test Internet Connection to do this. Then, you may try turning off your modem or router, waiting five minutes, and then turning it on again.

If the issue persists: Sony will probably acknowledge the line may be congested or undergoing maintenance, so trying again later may be your best option.

PS5 Error Code NP-103107-2

Explaining error code NP-103107-2: This error code indicates the server may be temporarily down due to maintenance tasks or congestion.

Solving error code NP-103107-2: First, check the PSN status page to rule out server failure or maintenance issues. If this is not the cause of your problem, you may try to reset your console’s Internet settings and run a connection test. You can do this by heading to Settings > Network  > Connection Status > Test Internet Connection. Then, you can turn off your router or modem, wait five minutes and turn it on again.

If the issue persists: Try again later, as the server could be temporarily congested due to traffic.

PS5 Error Code NP-103105-0

Explaining error code NP-103105-0: This error code indicates the server could be down, probably due to congestion or maintenance tasks.

Solving error code NP-103105-0: Before you try anything else, check the PSN status page, as the server may be down due to reasons out of your control. If this isn’t the issue, try resetting your Internet settings on your PS5, and then run a connection test. Do so by going to Settings > Network > Connection Status > Test Internet Connection. Once done, try power cycling your router or modem.

If the issue persists: You should try again later, as the server is probably temporarily congested or undergoing maintenance.

PS5 Error Code E2-8223b089

Explaining error code E2-8223b089: This error code indicates your console is unable to connect to the server.

Solving error code E2-8223b089: First, check the PSN Status page, as heavy traffic may be congesting the server. If this is not the case, you can try switching off your modem or router and waiting five minutes before switching it on again.

If the issue persists: Sony suggests visiting their Fix & Connect website for more troubleshooting instructions.

PS5 Error Code E2-8223b400

Explaining error code E2-8223b400: This error code indicates your PS5 cannot connect to the server, possibly due to high traffic.

Solving error code E2-8223b400: First, check the PSN Status page to determine if the server is temporarily down or is undergoing maintenance. If this option is ruled out, you can try turning off your modem or router, then waiting for five minutes before turning it on again.

If the issue persists: We suggest you head to Sony’s Fix & Connect website to follow their troubleshooting instructions.

PS5 Error Code WS-116439-4

Explaining error code WS-116439-4: This error code indicates your console is unable to connect to the server.

Solving error code WS-116439-4: Check the PSN Status page before trying anything else, as the server may be temporarily down due to heavy traffic or undergoing maintenance. If this is not the case, reset your console’s Internet settings, and run a connection test. To achieve this, head to Settings > Network > Connection Status > Test Internet Connection. You can also try power cycling your modem or router immediately after.

If the issue persists: Sony suggests waiting a while and trying again later, as this issue may be out of your control.

PS5 Error Code WS-116420-4

Explaining error code WS-116420-4: This error code indicates your console cannot connect to the server.

Solving error code WS-116420-4: Check the PSN Status page before considering other options since the problem may stem from server failure or maintenance tasks. Once this is dismissed, restart your console, connecting it to the Internet through a wired connection. Then, configure your PS5’s Internet settings again. If you’re using a wireless connection, make sure your network device is as close to the console as possible, with no objects between them. You may try power cycling your modem or router and updating its firmware if necessary. Lastly, a firewall may prevent access to the server. To solve this, you can try opening the following ports: TCP: 80, 443, 3478, 3479, 3480/UDP: 3478, 3479, 49152~65535.

PS5 Error Code NW-102650-4

Explaining error code NW-102650-4: This error code indicates that there was a problem while connecting to the PlayStation Network.

Solving error code NW-102650-4: Visit the PSN Status page to ensure that this isn’t a server-wide issue. Otherwise, reset your console and use an Ethernet cable to replace your WiFi connection.

If the issue persists: Try defining an IP address and changing your DNS configuration through your console’s network settings. Opening ports TCP 80, 443, 3478, 3479, 3480, and UDP 3478, 3479, 49152~65535 may also strengthen your connection to the PSN servers. You may need help from your Internet Service Provider to do this.

PS5 Error Code NW-102417-5

Explaining error code NW-102417-5: This error code indicates that your connection to the PlayStation Network has timed out.

Solving error code NW-102417-5: Ensure that the problem isn’t related to Sony’s servers through the PSN Status page. If that isn’t the case, reset your console and try to improve your connection through an Ethernet cable. Plus, check for possible updates for your console and your router’s firmware.

If the issue persists: With help from your Internet Service Provider, try opening ports TCP 80, 443, 3478, 3479, 3480, and UDP 3478, 3479, 49152~65535 in your console’s network settings. In addition, set up a static IP address and change your DNS configuration temporarily to that of a public organization.

PS5 Error Code NW-102315-2

Explaining error code NW-102315-2: This error code indicates that your console failed to communicate correctly with the PlayStation Network.

Solving error code NW-102315-2: Check the PSN Status page to rule out any possible issues from Sony’s side. If you’re using a wireless connection, try temporarily changing it to a wired one. Resetting your modem and router may also help to fix this error.

If the issue persists: In your PS5’s network settings, open ports TCP 80, 443, 3478, 3479, 3480, and UDP 3478, 3479, 49152~65535. You may need assistance from your Internet Service Provider to do this. In addition, you can also try to change both your IP and DNS configuration to strengthen your connection.

Games

PS5 Error Code CE-107857-8

Explaining error code CE-107857-8: This error code indicates a failure to launch a game or during its functioning.

Solving error code CE-107857-8: The official solution to this problem is to update your firmware to the latest version. However, if this doesn’t work, try restarting the console in Safe Mode and rebuilding your database. In some cases, restoring all licenses has helped solve this error. Similarly, disabling and re-enabling console sharing and online play may also be an answer.