Home   »   Esports Guides   »   PlayStation 4 Error Code Troubleshooting Guide

PlayStation 4 Error Code Troubleshooting Guide

Written by: Glenn R. Onassis
PS4 Error Codes

They must be annoying when they happen, but PlayStation 4 error codes are essential for troubleshooting the console. Without them you can’t know for sure what broke and what needs to be fixed. This methodology for troubleshooting wasn’t implemented in the first few versions of the console, but it started properly with the PS3 series, continued on the PSP and PS4, as well as on the newly released PS5, we wrote about them here: PS5 error codes. Now, as with every problem out there, in most cases there’s a simple solution behind it, which is the reason why we’re going to start off with the most common steps towards solving your error, from cable to updates and restarts. Let’s jump in:


What Are the First Steps Towards Solving Most PS4 Issues?

The first step towards troubleshooting your PS4, regardless of the version you have, would be to start off with a fresh restart;

  • Restart your PS4/PS4Pro. As with every other operating system out there, after a few months of not restarting your device, some bugs might start popping up. The easiest way to solve them is to power reset the console, which is a fancy way of saying “restart”. To do so, just press and hold the Power button on your PS4 until you hear two beeps, which takes around 8 seconds. After that turn the console back on and see if the error is still here. If that didn’t work, try to update your device;
  • Update the software. Some bugs or game error codes are connected to outdated versions of your operating system, so a good idea is to update it to the newest version. To do so, kindly go to Go to Settings > System > System Software > System Software Update.
  • Check the cables of your PS4/PS4Pro. The most important ones are the Power, HDMI and LAN cables. If your console is giving you trouble with power output, TV output or internet connections, this is where you start. Try to unplug and plug them back in, and then turn the console back on. If that doesn’t work try to get new cables and test it out with them, old ones tend to break after prolonged use.
  • Server is down. Sometimes PlayStation Network is down or under maintenance, to check if the problem is connected to you or Sony, visit the PSN status page. If it’s their fault, then just wait for them to sort it all out, which usually takes less than 24 hours, depending on the error.

Hardware Related PlayStation 4 Error Codes

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

PS4 Error Code CE-30005-8

Explaining error code CE-30005-8: This error code indicates a malfunction when accessing the hard disk drive (HDD) or Blu-ray/DVD drive.

Solving error code CE-30005-8: If your console is struggling to read from the HDD or Blu-ray player, you should eject the disc from the system and check it is not scratched, damaged, or dirty. Once sure the disc is in mint condition, try overhauling the system’s database using Safe Mode option 5.

If the issue persists: It is possible that your console may be faulty and in need of service, making it the source of the problem. If you believe this to be the case, contact PlayStation Support.

PS4 Error Code CE-34335-8

Explaining error code CE-34335-8: This error code indicates a malfunction when recognizing the hard disk drive (HDD) unit.

Solving error code CE-34335-8: Turn off your PS4, unplug the power cord, and remove the top cover. Make sure to have your HDD correctly installed.

If the issue persists: It might mean your hard disk drive is faulty or needs a repair. If you believe this to be the case, contact PlayStation Support.

PS4 Error Code SU-42118-6

Explaining error code SU-42118-6: This error code indicates your hard disk drive (HDD) might be failing.

Solving error code SU-42118-6: It could be either a bug on the HDD or a faulty ribbon cable between your PS4’s motherboard and its disc drive, so to solve it, you must remove the top cover and check its condition. However, if you lack technical knowledge about consoles, you should contact PlayStation Support and take your PlayStation to a specialized professional.

General PlayStation 4 Error Codes

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

PS4 Error Code NP-36006-5

Explaining error code NP-36006-5: This error code indicates corruption on your trophy data.

Solving error code NP-36006-5:  First, back up any preexistent data with a USB device, and delete your local user. Once you create a new one and sign in to your PSN account, you shouldn’t see this error again. However, if it doesn’t work, try restarting your system in Safe Mode 6. If Safe Mode 6 doesn’t solve the malfunction, you can try relaunching the system in Safe Mode 7.

PS4 Error Code WS-43709-3

Explaining error code WS-43709-3: This error code indicates the credit card you registered to your account may have expired.

Solving error code WS-43709-3: You’ll need to verify your credit card status in Settings > Account management > Account information > Wallet > Payment methods. Once there, check your card’s expiration date, and if due, register a new, valid credit card. However, if the date is not the issue, make sure the information on the console is correct. You can also delete the card on file and re-register it.

If the issue persists: Try using another payment method, as this might be a temporary problem. Please note that operations will be unavailable for 24 hours if you delete and re-register your credit card multiple times in a short period.

PS4 Error Code WS-37337-3

Explaining error code WS-37337-3: This error code indicates a suspended PlayStation Network account, so your console will not allow access to the service.

Solving error code WS-37337-3: Unfortunately, there isn’t much you can do. You should first check your email to understand why Sony chose to ban you. If this doesn’t satisfy you, read through the Terms of Service and the Code of Conduct to determine which one of them you might have breached, resulting in the suspension. You may also try logging into your account from another device. If it works, simply log out of your console and log back in again.

If the issue persists: Call your bank to see if your account is still active and that it’s not an issue on the bank’s end.

PS4 Error Code WS-37368-7

Explaining error code WS-37368-7: This error code indicates a charge reversed on a PlayStation Store purchase, resulting in your account being unable to access PlayStation Network (PSN).

Solving error code WS-37368-7: To avoid any kind of suspensions, make sure your bank didn’t reverse changes on any purchases or subscriptions made on PSN. If you need help restoring access to your account suspended due to a chargeback, you’ll need to pay the balance and fill out this form.

If the issue persists: Contact PlayStation Support for further help.

PS4 Error Code WS-43689-0

Explaining error code WS-43689-0: This code indicates an error occurred within the credit card payment.

Solving error code WS-43689-0: Check if the credit card information registered in your account is correct, including the expiry date, by pressing Settings > Account Management > Account Information > Wallet. Then, re-register your credit card, or try a different one, as this may be a temporary issue. Additionally, consider adding a PlayStation Store card to your wallet.

If the issue persists: Remember that changing your credit card information multiple times in a short period might temporarily prevent you from making a purchase. If it happens, try again 24 hours later.

PS4 Error Code WC-40382-7

Explaining error code WC-40382-7: This code indicates an invalid credit or debit card on file.

Solving error code WC-40382-7: Check if your card details are correct by pressing Settings > Account Management > Account Information > Wallet. Remember the address information on your account must be the same as the one stated by your card issuer. If unsuccessful, try updating your card information via Account Management on a web browser.

PS4 Error Code E-8210604A

Explaining error code E-8210604A: This error code indicates a malfunctioning credit card while making a purchase.

Solving error code E-8210604A: Start by ensuring the card information given is accurate, from name to the expiry date, by selecting Settings > Account Management > Account Information > Wallet. You can then try another credit card or even re-register the current one, as the issue might not last long. If you’re thinking about using a different payment method, you can always top up your wallet with a PlayStation Store card.

If the issue persists: Note that updating your card information on several occasions in a short period will temporarily refrain you from making operations. Try again after 24 hours.

Software Related PlayStation 4 Error Codes

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

PS4 Error Code CE-34878-0

Explaining error code CE-34878-0: This error code indicates the existence of a malfunction within an application.

Solving error code CE-34878-0: The fastest solution to this problem is to close the application and then install the latest system software and game updates. Afterward, restart the system. However, if you have upgraded your system’s hard disk drive, re-install its original version.

If the issue persists: You should back up your saved data, and once that’s done, go to Settings > Initialization, where you’ll find the option Initialize PS4. Still, if this malfunction happens on every application, contact PlayStation Support for further help.

PS4 Error Code CE-36329-3

Explaining error code CE-36329-3: This error code indicates a malfunction within the system’s software.

Solving error code CE-36329-3: First, make sure you’re running the latest version of the system software on your console by selecting Settings > System Software Update. This will cause your system to restart. However, if you’re unable to reach Settings, update the system software via Safe Mode option 3.

If the issue persists: Back your saved data and initialize the console’s system by going to Settings > Initialization > Initialize PS4 or via Safe Mode option 6. Contact PlayStation Support for further help.

PS4 Error Code SU-30746-0

Explaining error code SU-30746-0: This error code indicates a failed system software update.

Solving error code SU-30746-0: First, you should restart your console and attempt a system update via a wired Internet connection if possible. You’ll need to select Notifications from the console’s function area, highlight the update file, and select Options > Delete. Then, press Settings > System Software Update. However, if your downloads keep failing, you should update the PS4 system software using a USB.

PS4 Error Code CE-34788-0

Explaining error code CE-34788-0: This error code indicates the existence of an unusable update file.

Solving error code CE-34788-0: Make sure you’ve downloaded the correct file by checking that its folder name is accurate. The titles should be in capital letters. Also, you’ll find the latest update from the PS4’s system software page. Select Download Update to get the file.

If the issue persists: Visit this page and download the PS4 Console Reinstallation File to attempt to reinstall the system software.

PS4 Error Code SU-41350-3

Explaining error code SU-41350-3: This error code indicates your console is failing to recognize an update file.

Solving error code SU-41350-3: First, try connecting the PS4 to the Internet via a wired connection. Then, press Notifications from the console’s function area, highlight the update file, and select Options > Delete. Finally, launch the update by pressing on Settings > System Software Update. Restart your console in Safe Mode and launch the update using a USB drive.

PS4 Error Code WS-37403-7

Explaining error code WS-37403-7: This error code indicates an outdated software version.

Solving error code WS-37403-7: Connect your Dualshock4 via USB, and press the PS notification that will pop up on your screen. Then, select Update System Software > Update using the Internet, and after clicking on Next, you’ll be able to check if there is an available software update. Once you’ve launched and installed the update, go back to the navigator and restart the console.

PS4 Error Code SU-42481-9

Explaining error code SU-42481-9: This error code indicates an error when attempting to update the system software.

Solving error code SU-42481-9: After restarting your PS4, update your software using a wired Internet connection. From the console’s function area, choose Notifications, highlight the update file, and then click Options > Delete > Settings > System Software Update. You may also try launching the PS4 system software using a USB.

Internet Connection Related PlayStation 4 Error Codes

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

PS4 Error Code WC-40383-8

Explaining error code WC-40383-8: This error code indicates the PlayStation Network (PSN) is under maintenance or that your connection to the network is intermittent and unreliable.

Solving error code WC-40383-8: First, visit the PSN status page according to your location to check if the network is under maintenance. If the server isn’t down, you might want to turn off your PS4 and unplug both the console and your modem for at least five minutes. This will clear your cache and refresh your connection. Otherwise, your PS4 might be outdated. Check if there are any system software updates available.

Maintenance and Server Related PlayStation 4 Error Codes

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

PS4 Error Code NP-34957-8

Explaining error code NP-34957-8: This error code indicates a malfunction within the server communication.

Solving error code NP-34957-8: Unfortunately, there isn’t much you can do to solve this issue, as it implies that the PlayStation Network might be under maintenance. However, you can check the PSN status page according to your location to certify there aren’t any other problems.

PS4 Error Code CE-32894-6

Explaining error code CE-32894-6: This error code indicates a lost connection to the server. It can be either a problem connecting to the network or a temporarily busy server.

Solving error code CE-32894-6: First, you ought to check the connection status of the console in Settings > Network > Test Internet Connection. If the issue lies in your own network, reset your local connection by powering off your router for five minutes, or see if your modem supports the console.

If the issue persists: Contact your Internet Service Provider to help you open the following ports: TCP: 80, 443, 3478, 3479, 3480/UDP: 3478, 3479. Alternatively, wait and reconnect later, as the server might be under heavy traffic.

PS4 Error Code WS-37469-9

Explaining error code WS-37469-9: This error code indicates a failed server connection.

Solving error code WS-37469-9:  First, check the server status on the PSN status page, according to your location. Also, reset your local network connection by turning off your router for at least five minutes and then restarting it.

If the issue persists: You should try again later, as the network might be under maintenance. Otherwise, contact PlayStation Support for further help.

PS4 Error Code WS-37505-0

Explaining error code WS-37505-0: This error code indicates a misconnection to the server due to a problem with the network or a busy server.

Solving error code WS-37505-0: Press Settings > Network > Test Internet Connection to check the connection status of the console and determine where the issue begins. If your network is malfunctioning, try powering off your modem for five minutes to reset the connection cache.

If the issue persists: Attempt opening these ports with your Internet Service Provider’s help: TCP: 80, 443, 3478, 3479, 3480/UDP: 3478, 3479. However, you can still wait a few hours before trying to reconnect, as high traffic on the server is always a possibility.

 


Conclusion

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.